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Monahans-Wickett-Pyote ISD

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  3. Troubleshooting

Troubleshooting

  • Need help? Please:Click Here to Submit a Ticket
    What happens when you submit a ticket? Your ticket goes to the IT person assigned to your campus. Then if they are not able to fix your issue the ticket is escalated to District IT personnel. 

  • Check with a neighbor, is the problem widespread or localized?

    Try a different web site. It might be that the web site you are seeking is "down" for some reason.

  • Normally a virus will scan a computer for valid email addresses including the host's email.

    It then uses these email addresses as targets as well as using these emails as valid "from's" since these people might know each other and trust each other. 

    As a virus writer, I would not send it to the actual host. I would NOT want them to know I was there.
    Normally the actual host does not have a clue.

  • Issues concerning Ascender as well as Gradebook issues need to be directed to Doug Doege as he is our Ascender Specialist.

    For DMAC Issues contact your campus principal